Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days, excluding weekends and public holidays.
After your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
During periods of high demand, promotional campaigns, or public holidays, order processing may take slightly longer than usual.
Estimated Delivery Times
Estimated delivery times after shipment are:
- United States: 7–13 business days
- Europe: 5–12 business days
- Other supported destinations: delivery times vary depending on the destination country
These delivery times are estimates and are not guaranteed. Delivery may be affected by customs processing, weather conditions, public holidays, local postal services, carrier delays, or other circumstances outside our control.
Please note that order processing time is separate from the estimated delivery time.
Shipping Costs
We offer Free Standard Shipping on all orders unless otherwise stated during checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
Tracking information may take up to 48 hours after shipment to appear or become active on the carrier’s website.
In some cases, tracking updates may be temporarily delayed while the package is moving between shipping facilities.
Separate Shipments
If your order contains multiple items, they may be shipped separately depending on availability and the location of the fulfillment facility.
In this case, you may receive more than one package and more than one tracking number. You will not be charged any additional shipping fees.
Customs, Duties, and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Lost, Delayed, or Damaged Packages
If your package appears to be significantly delayed, lost in transit, or arrives damaged, please contact us at support@getpowerspin.com.
For damaged items, please provide your order number and clear photos or videos of the product and packaging so that we can review the issue and provide an appropriate solution.
If tracking shows that the package was delivered but you cannot locate it, please first check with household members, neighbours, the building reception, and the local delivery carrier.
We will assist you in contacting the carrier and reviewing the available delivery information.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your address, contact us as soon as possible at support@getpowerspin.com.
We may be able to update the address only if the order has not yet been processed or shipped. We cannot guarantee address changes after an order has entered processing.
We are not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
Orders Returned to Sender
If a package is returned to the sender because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, please contact us for assistance.
Additional shipping charges may apply if the customer requests that the order be shipped again.
Questions
If you have any questions about shipping or delivery, contact our customer support team at support@getpowerspin.com.