Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with all original accessories, manuals, and packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@getpowerspin.com. Please do not send any product back before receiving return instructions from us. The return address may vary depending on the product and the location from which it was shipped.

If your return is accepted, we will provide instructions explaining how and where to send the package. Items returned without prior authorization will not be accepted.

You can contact us with any return-related questions at support@getpowerspin.com.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect. Please include your order number and clear photos or videos showing the issue so that we can evaluate it and provide an appropriate solution.

Exceptions and non-returnable items

Certain items cannot be returned, including products that have been used, damaged after delivery, altered, or returned without their original packaging and accessories. We also cannot accept returns for gift cards or items marked as final sale.

Please contact us at support@getpowerspin.com if you have questions about whether your item is eligible for return.

Return shipping costs

If the product is defective, damaged, or incorrect, we will provide an appropriate solution and cover reasonable return shipping costs when a return is required.

For returns requested because you changed your mind, ordered the wrong item, or no longer want the product, the customer may be responsible for return shipping costs. Original shipping charges are non-refundable unless the product was defective, damaged, or incorrect.

Exchanges

The fastest way to receive a different item is to request a return for the item you have. Once the return is approved, you may place a new order for the desired item.

European Union 14-day cooling-off period

If an order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

The item must be returned in the same condition in which it was received, unused, with all original accessories, manuals, and packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@getpowerspin.com.

Order cancellations

Orders may be cancelled only before they have been processed or shipped. To request a cancellation, contact us as soon as possible at support@getpowerspin.com.

We cannot guarantee that a cancellation request can be completed once an order has entered processing or has already been shipped.